The Outsourcing Option.

The article focuses on third-party outsourcing for technical support in laptop computers. Analyst Ron Silliman relates that companies are most likely to save expenses costs when they hire third-party outsouorcing rather than establishing an in-house support. The article cites Burlington Northern Santa fe Railway has already outsourced all of its information technology (IT) support, which according company consulting systems engineer Brad Hanson was propelled to save cost from in house support. Meanwhile, other IT professionals are still not keen on hiring third-party outsourcing to handle their technical support.