Intranet Model and Metrics.

The article discusses methods to measure the effectiveness of corporate intranet networks. While many corporations place a great deal of importance and invest a lot of time and money in their intranets, most do not have a reliable means of seeing how the intranets meet specific business needs, if they do at all. The authors state that companies need to move beyond usage statistics as a way of measuring effectiveness and develop tools to reveal the tangible impacts of intranets on business productivity.