TOPLAM KALİTE YÖNETİMİ VE FAALİYETE DAYALI MALİYETLEME YÖNETEMİ.

Global competition and fast changing technological environment make it necessary for businesses to comprehend new administrative understanding and to apply them. In order to become successful in such a competitional environment the businesses should give precedence to customer's satisfaction and cost reduction. Customer's satisfaction can be obtained just by improving continuously the quality of goods and services produced. At first the study examines the concept of quality, quality management and its improvement end the total quality management (TQM). Then, the activity-based costing (ABC) method is analyzed, which is in accord with the TQM because it gives more accurate and reliable information to the business management and is interested in the production process of a product, not in itself. Finally, the study tries to explain employability of this costing method in the businesses employing the TQM. [ABSTRACT FROM AUTHOR]