Change for the better.

The article presents information on the importance of communication between employees and senior leadership, especially in the face of organizational change. Most executives have little or no access to the grapevine that, for better or worse, informs most employees' understanding of the organization. Even in today's information age, subordinates are often afraid to tell leaders the truth or to share negative news. By understanding how employees experience change in their organizations, companies would be much better equipped to design an appropriate communication strategy that responds to employees' information needs.