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SELECTING A REMOTE RELIEF.
- Source :
-
CRM Magazine . Aug2006, Vol. 10 Issue 8, p42-42. 1/3p. 1 Illustration. - Publication Year :
- 2006
-
Abstract
- The article focuses on the benefits of a Web-based employee help-desk system from Citrix Online to commercial real estate firm Ryan Cos. Forty-five percent of the firm's staff works from remote construction sites and stores project schedules on their laptops. The system connects computers and enables help desk personnel to share a computer screen, mouse and keyboard controls. The company reduced help-desk calls by 90 percent and lowered shipping costs from returned laptops following the implementation of the system.
- Subjects :
- *WEB services
*SUPPORT services (Management)
*SHARED services (Management)
Subjects
Details
- Language :
- English
- ISSN :
- 15298728
- Volume :
- 10
- Issue :
- 8
- Database :
- Academic Search Index
- Journal :
- CRM Magazine
- Publication Type :
- Periodical
- Accession number :
- 21851086