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MAKING THE COST OF QUALITY PRACTICAL.
- Source :
-
Strategic Finance . Jul2006, Vol. 88 Issue 1, p34-41. 8p. 1 Illustration, 1 Diagram, 6 Charts, 1 Graph. - Publication Year :
- 2006
-
Abstract
- The article focuses on the cause-and-effect relationship between quality control efforts and financial performance, referred to as the cost of quality (COQ). The article defines COQ as a tool for determining optimal level of investment in activities that yield the benefit of customer satisfaction without failure costs. The article presents a list of questions that will suggest whether or not a given company should implement a COQ system.
Details
- Language :
- English
- ISSN :
- 1524833X
- Volume :
- 88
- Issue :
- 1
- Database :
- Academic Search Index
- Journal :
- Strategic Finance
- Publication Type :
- Periodical
- Accession number :
- 21530883