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E-Commerce Pushes Revamp of Call Center.
- Source :
-
Computerworld . 7/19/1999, Vol. 33 Issue 29, p1. 2p. - Publication Year :
- 1999
-
Abstract
- Focuses on the expansion of customer service options of companies doing their business on the Web as call center outsourcers revamp their traditional operations for exploding online opportunities. Capabilities of the service to be launched by APAC Customer Services Inc.; Challenges to systems integration and customization.
- Subjects :
- *CUSTOMER services
*ELECTRONIC commerce
*CALL centers
Subjects
Details
- Language :
- English
- ISSN :
- 00104841
- Volume :
- 33
- Issue :
- 29
- Database :
- Academic Search Index
- Journal :
- Computerworld
- Publication Type :
- Periodical
- Accession number :
- 2103223