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Turning complaints around.

Authors :
Miles, Gordon
Source :
Vital (17417503). Winter2005, Vol. 2 Issue 4, p37-39. 3p. 2 Color Photographs.
Publication Year :
2005

Abstract

The article provides tips for dealing with client complaints in dental practice. Key considerations include the need to view complaints as a positive experience that may enhance dental service, the responsibility of dental care professionals in dealing with complaints properly, standards for dental care professionals from the General Dental Council and strategies for improving dental service.

Details

Language :
English
ISSN :
17417503
Volume :
2
Issue :
4
Database :
Academic Search Index
Journal :
Vital (17417503)
Publication Type :
Academic Journal
Accession number :
18943496
Full Text :
https://doi.org/10.1038/vital345