Duygusal emeğin örgütsel vatandaşlık ile ilişkisinde işte mutluluğun rolü üzerine bir araştırma.

The research aims to examine the explanatory effects of "emotional labor" on "organizational citizenship behavior"(OCB) through the mediating role of "happiness at work" and to explore the interrelations among these variables. Based on Structural Equation Modeling (SEM) analysis conducted on a sample of 386 responses, the findings reveal that happiness at work positively influences employees' OCB and serves a full mediator between emotional labor and OCB. The study reinforces the notion that happy employees are more likely to contribute to organizational goals and highlights the role of happiness at work in enhancing OCB in the context of emotional labor. [ABSTRACT FROM AUTHOR]