The WhatsApp Records Management Conundrum and Intelligent Enterprise Content Management Solutions in Zimbabwe’s Provincial Government Ministries.

AbstractIn some countries, there is substantive use of WhatsApp in government as social media platforms make inroads into official organizational communication. The use of WhatsApp through audio, text, and video results in the creation of business records. Nonetheless, due to the wrong perception of WhatsApp as unofficial media, and the absence of the right information and communication technologies, WhatsApp records are often not managed or are poorly managed. The case study of government ministries in the Midlands province of Zimbabwe shows the inevitability of adopting intelligent enterprise content management systems to ensure that WhatsApp records are properly captured and managed. [ABSTRACT FROM AUTHOR]