Satisfaction upon discharge of adult patients admitted to the Military Hospital, Asunción, 2023.

Introduction: patient satisfaction with health services provides important information regarding the quality of care. Objective: determine the level of satisfaction upon discharge of adult patients discharged from the Military Hospital, Asunción, during 2023. Material and methods: a cross-sectional observational design was applied. Patients of both sexes, of legal age, discharged from the Medical Clinic, Surgery and Obstetrics Gynecology services of the Military Hospital, Asunción, between the months of April and October 2023 were included. The sampling consisted of consecutive cases. Patients were recruited on the day of discharge and if they signed the informed consent, they filled out the SERVQUAL satisfaction questionnaire. The variables were subjected to descriptive statistics. The study was approved by the Ethics Committee of the Universidad Privada del Este, Paraguay. Results: the sample consisted of 212 respondents, 176 (83%) being women with a median age of 32 years and 36 men with a median age of 55 years. The discharge rooms were gynecology (66%), medical clinic (21%) and surgery (13%). The frequency of overall satisfaction was 37.2%, being higher in gynecology and lower in surgery. The dimensions with the greatest satisfaction were those of security and empathy, while the one with the least satisfaction was tangibility. It was found that single subjects without family accompaniment presented significantly greater dissatisfaction than those married or accompanied. Conclusion: the level of satisfaction at discharge was 37.2%, being higher in gynecology graduates. Limitations of the study or implications: cross-sectional design and non-probabilistic sampling Originality or value: it is the first study carried out at the Military Hospital of Asunción assessing the discharge satisfaction of adult patients discharged from three services. [ABSTRACT FROM AUTHOR]