Ransomware HR: Human Resources Practices and Organizational Support in the Conti Ransomware Group.

Ransomware is widely regarded as one of the most economically damaging cybercrimes. Existing criminological research has focused largely on the structure, routines, and activities of ransomware groups, or traced financial transactions to advance understanding of their associated harms. This paper explores how the Conti ransomware group employed human resources (HR) practices and other organizational supports to recruit, retain, and motivate its employees. Data is drawn from a leaked dataset containing tens of thousands of messages between employees and affiliates of Conti. We analyze this dataset through the lens of organizational support theory (OST), one of the most influential theories in the field of organization and management psychology. Our analysis shows that Conti employed a variety of HR practices to improve worker satisfaction and commitment, many of which are supported by OST research. By better understanding these practices, we aim to provide a novel, theoretically informed perspective through which the operations of ransomware groups can be better understood. The paper concludes with a discussion of how this knowledge can be used to inform the development of law enforcement strategies intended to disrupt ransomware groups. [ABSTRACT FROM AUTHOR]