T-Mobile Strikes Deal With OpenAI.

T-Mobile has announced a partnership with OpenAI to develop an artificial intelligence (AI) platform called IntentCX. The platform will use data on customer interactions from T-Mobile subscribers to improve customer service and automate tasks. T-Mobile aims to use AI to troubleshoot customer problems and prevent customer defections. The customer data used to train the AI platform will be secure, and the companies plan to collaborate on developing additional AI-enabled services and tools. The platform is expected to launch in 2025. [Extracted from the article]