行为公共管理视角下邻避冲突的政府信任失灵逻辑.

Summary NIMBY conflict governance has always been a hot topic in academic circles. The occurrence of NIMBY conflicts not only comes from the harm of the risk source itself, but also the failure of trust in the local government due to the difficulty of satisfying the demands of the public. The situation of public distrust of the government in the NIMBY problem is in sharp contrast to the generally good environment of government trust in China. Reshaping government trust has become a key issue in the governance of NIMBY conflict. Existing studies on NIMBY have found the relationship between trust and conflict. However, few studies deconstruct the failure of government trust in NIMBY conflicts from the level of public psychology, and lack of discussion on the internal mechanism of trust failure in the interaction between the government and the people. Based on the theory of behavioral public management, this study constructs a framework for analyzing public perception and expectation. The trigger factors (including short-term public perception, long-term public perception and public expectation) of government trust failure in NIMBY conflict are analyzed. Further, this study emphasizes the matching between public perception and expectation to explore the transmission logic of government trust failure from the perspective of dynamic analysis. Finally, this study proposes countermeasures and suggestions for the regeneration of government trust in NIMBY conflicts. The results show that government trust failure in NIMBY conflict is not only due to the mismatch between public short-term perception and expectation, but also subject to the influence of the mismatch between long-term perception (such as bounded rationality skepticism and post materialistic values) and expectation caused by repeated stimulus of short-term mismatch. Thus government trust falls into a vicious circle of "cognitive solidification of dishonesty cross regional diffusion spillover", and shows a spiral strengthening trend under the impact of new media communication. Accordingly, this study puts forward suggestions to promote the regeneration of government trust including unblocking channels for public communication and participation creating a trust environment for value co-creation, and giving play to the advantages of fusion media as an intermediary. This study contributes to the existing studies on NIMBY in the following two aspects: first, based on the behavioral public management theory, this study considers the public cognition and emotion in the process of the interaction between the government and the people in the NIMBY conflict. This study explores the establishment of a "perception-expectation" framework to explain the failure of government trust in NIMBY conflicts. Moreover, this study analyzes the trigger factors of government trust failure, including short-term public perception such as government decision-making, officials' character and media communication, and long-term public perception such as bounded rationality, skepticism and post materialistic values, and the two levels of public expectations. Secondly. this study examines the conduction logic of government trust failure in NIMBY conflicts from the perspective of dynamic analysis. This study summarizes dynamic interactions among the controlling thinking of NIMBY management, the cognitive solidification of dishonesty the cross regional diffusion spillover and the new media communication. Thus, this study reveals the cyclical reasons for the downward spiral of government trust and make up for the lack of previous studies on the single process of NIMBY conflict. And the aim is to provide theoretical basis for solving the dilemma of NIMBY facility construction in China. The findings of this study have an enlightening effect on resolving the trust crisis of avoidance conflict at the present stage, and provide a warning for avoiding the government trust falling into the "Tacitus trap". The suggestions for the governance of NIMBY conflict are helpful to the transformation of the relationship between the public and the government to "benign interaction". [ABSTRACT FROM AUTHOR]