INTEGRATED OPERATIONAL STRUCTURE FOR MONITORING TRACEABILITY AND QUALITY STATISTICAL CONTROL IN SME'S.

The general trend in contemporary management is to give greater autonomy to the departments in the structure of companies, but also to the entire staff. Referring to the quality policy, this is a set of rules that show the behavior of the company in this direction. Until the ISO 9000 standards required the definition of a quality policy, companies were relatively indifferent to the formulation of the general policy. Because the quality policy must be developed and made known inside and outside the company, it requires the definition of the general policy of the company. The trend towards WCM is accompanied by a vision in quality assurance towards World Class Quality (W.C.Q.). This is reflected in the way needs are perceived, the attitude towards quality, the expression of concepts about quality. WCQ's vision results from the way in which the possibilities that the company has in the field of quality assurance are selected, from the way in which it opts for some of them. [ABSTRACT FROM AUTHOR]