What Influences Users’ Continuous Intention to Use Function-Oriented Systems: A Different Impact Mechanism for Patent Information Platforms.

AbstractPatent information platforms have become crucial for innovators to stay informed about technological advancements. These platforms, distinguished by their function-oriented nature, differ significantly from traditional systems, highlighting the need for research on user behavior impact. This study proposes a research model to investigate how information, system, and interface quality influence continuous use intention, with perceived pleasure and needs satisfaction as mediators. A survey with 468 users was conducted, followed by regression and structural equation modeling for path and mediation analyses. The findings indicate that information and system quality have positive but distinct impacts on perceived pleasure and needs satisfaction, while interface quality affects only perceived pleasure. Needs satisfaction mediates the impact of information and system quality on continuous use intention, whereas perceived pleasure does not. This study introduces a function-oriented scenario into information systems research and identifies the unique impact paths of information and system quality. For these function-oriented platforms, the influence of interface quality on needs satisfaction or perceived pleasure on continuous use intention is insignificant, establishing a new context relevant to pragmatism and push–pull–mooring theories. Practical insights are provided for managers to improve system efficiency and enhance user loyalty. [ABSTRACT FROM AUTHOR]