جودة الحياة الوظيفية وأثرها في تحسين جودة الخدمات الصحية المقدمة في مستشفى جامعة العلوم والتكنولوجيا اليمنية.

The study aimed to Identify the quality of working life and its impact on the quality of health services provided at the Yemeni University of Science and Technology Hospital, the research used the descriptive approach (case study and the study was limited All workers at the University of Science and Technology Hospital (medical and administrative) amounting to (1150) individuals, where a simple random sample of them (297) individuals was chosen, and a soft sample was chosen from the beneficiaries (patients) whose number reached (247) individuals. The study tool was The questionnaire and for analyzing the data, the research used the SPSS program ، and the study reached several results, most notably. The level of quality of working life In general (average). Opportunities for promotion and career advancement, wages and bonuses). The level of quality of health services in general (high) from the point of view of the hospital staff as well as the beneficiaries (patients). -There is a statistically significant effect for each of the eight dimensions of the quality of working life on the quality of health services for the employees of the University of Science and Technology Hospital. Acceptance – the second main hypothesis, which states that "there are no statistically significant differences between the opinions of the study sample about the level of quality of work life due to the following variables (type, academic qualification, nature of work, job title, years. Experience). - Accepting the third main hypothesis, which states that “there are no statistically significant differences between the opinions of the study sample about the level of quality of health services provided due to the following variables (type, academic qualification, nature of work, job title، years of experience. -There are statistically significant differences between the responses of the sample members (workers and beneficiaries) towards the level of quality of health services provided with regard to the two dimensions. (tangibility) (reliability) The differences were in favor of the beneficiaries. There are no statistically significant differences between the responses of the respondents (workers and beneficiaries) towards the level of quality of health services provided with regard to the dimensions of (response) (safety) (empathy) (quality of health services provided), thus rejecting the fourth main hypothesis and accepting the alternative hypothesis، which states that there are Statistically significant differences between the opinions of employees and beneficiaries about the level of quality of health services provided at the University of Science and Technology Hospital. [ABSTRACT FROM AUTHOR]