ESTRATEGIA DEL GRUPO DE GESTION DE SERVICIOS CIENTIFICO- TECNICOS DEL CNIC PARA DAR CONFORMIDAD A LA NC- ISO/IEC 17025:2017.

The third edition of the ISO/IEC 17025 standard had significant changes with respect to its predecessor version, such as the approach and structure based on the process, the thought and action based on risk and the new requirement of impartiality and confidentiality, among others, no less important. The problem was how to deal with the transition to this third version of the standard and meet all its requirements. The mission of the DECA Scientific-Technical Services Management Group (GG SCTDECA), of the CNIC, is to provide specialized Scientific-Technical Services (SCT) for the characterization of water, wastewater and solid waste, the design and technical task of technological treatment solutions, as well as material protection services. All of them are covered by a management system in accordance with NC-ISO / IEC 17025 and accredited by the National Accreditation Body of the Republic of Cuba (ONARC). The objective of the work was the strategy to be followed in the Group to comply with the new requirements of ISO/IEC 17025. The procedure, descriptive and qualitative, took into account the main changes, taking as a guide a correlation between the second and third edition of the standard, which allowed, together with a documentary review, to define what needed to be done or improved. The necessary actions were defined to comply with the new requirements of the third edition and a plan was drawn up, establishing the deadlines for compliance and those responsible for executing them. Among other actions, an Impartiality Policy was developed and records of Confidentiality Commitments were established for internal and external personnel who can influence the Laboratory's activities. A procedure was implemented to address the Risks and Opportunities, the risks to impartiality were identified, a Policy for information and communication with the interested parties was defined, the Process Map and the Process Files were improved, the Profiles were adapted staff competence and training seminars were held. [ABSTRACT FROM AUTHOR]