Taking Team Effectiveness to the Next Level: A Multi-Tier Data-Based Approach.

Interventions aimed at enhancing team effectiveness and improving performance have been a cornerstone of Organization Development (OD) efforts over the past 60 years. Historically, team interventions have largely been grounded in either leader 1:1 feedback and coaching and/or point-in-time team events as opposed to taking a more integrated and social systems approach over an extended period of time. Given the impact of Covid-19 and the subsequent increase in hybrid and remote working teams, however, many organizations are taking a new (or renewed) focus on team effectiveness. The purpose of this article is to assist OD practitioners in expanding their thinking regarding the design, implementation and impact of team interventions in organizations by employing a more holistic approach. Specifically, based on work conducted in a large global consumer products organization, the authors describe the ways in which the organization's SUPER5 team effectiveness framework was leveraged to integrate data from multiple sources (e.g., personality, 360 feedback, ways of working, and culture surveys) and at multiple levels of analysis (e.g., individual, group, organization) to develop a comprehensive engagement strategy for a newly formed senior leadership team over a period of 3 years. Throughout the broader engagement, the internal and external OD team's efforts resulted in significant enhancements to the climate and performance of the immediate leadership team, the culture and employee engagement in the broader function, and the successful performance of the senior executive directly in charge of the group. Implications and recommendations for practice are also discussed. [ABSTRACT FROM AUTHOR]