Comunicación interna en hospitales públicos durante la pandemia de Covid-19: la experiencia del Hospital Clínico Félix Bulnes (Chile).

Introduction: The COVID 19 pandemic brought direct consequences to health institutions. The strategies implemented to face the health crisis were concentrated on two fronts. On the one hand, it was necessary to cover the care of critical patients, and on the other, to create internal communication strategies. Objectives: To know the perception of the staff of the Hospital Clínico Félix Bulnes located in Cerro Navia (Chile) on the actions implemented in internal communication between March 2020 and September 2022. Methodology: A Likert survey and a focus group were carried out with 40 officials from the Félix Bulnes hospital, located in Cerro Navia (Chile), from different levels and roles who participated voluntarily. Results: The strategies implemented from internal communication are positively perceived by officials, however, there are a number of opportunities to develop and enhance digital channels of interaction and new methodologies that integrate communicational participation in a transversal way. Conclusion: There is a preference for the use of digital interaction channels by hospital officials, and reveal the importance and central role played by internal communication for the development of organizational culture and transversal communication. [ABSTRACT FROM AUTHOR]