Connecting the Health Care Workforce with the Patient Experience.

This article is one in a series from Press Ganey—a health care performance improvement organization—that will discuss the many facets of the human experience in health care. Using the latest national data, the series will explore the intersections of safety, reliability, experience, and service, and their impact on engagement, work culture, and nurse-sensitive outcomes. Each installment will be designed as a "deep dive" into the most recent thinking and evidence-based approaches to improvement of the patient experience with a particular focus on practical and implementable tactics in each of the above subject areas. This article, one in a series from health care performance improvement organization Press Ganey, illustrates the symbiotic relationship between the patient and the workforce experience and explores how Press Ganey's Compassionate Connected Care framework can help organizations get back on track with respect to experience and quality initiatives. [ABSTRACT FROM AUTHOR]