Public relations lessons from the pandemic: A systematic review of the COVID-19 research in public relations published from 2020 to early 2023.

The COVID-19 pandemic received considerable attention from public relations scholars and research publications after the pandemic exploded. This study provides an overview of the status of COVID-19 public relations research in terms of topics, regional focuses, organization-public relationships, public relations approaches and themes, stages of the pandemic, and theoretical and methodological frameworks. This study also investigated how public relations research has described the characteristics of the COVID-19 pandemic. We reviewed 126 articles published in peer-reviewed journals using quantitative and qualitative content analyses. We expect that this review provides new insights based on the current literature to advance public relations research in today's fast-changing society. • We analyzed 126 COVID-19 public relations research papers that have been published in peer-reviewed journals from the height of the pandemic in 2020 to February 2023. • Public Relations Review was the largest publication venue in COVID-19 public relations research (n = 17, 13.5%). • The most common topics in COVID-19 public relations research were relationship management (n = 43, 34.1%), crisis/risk management (n = 37, 29.4%), and issue management (n = 24, 19.0%). • Public Relations research papers described the COVID-19 pandemic situation commonly with six characteristics: transboundary impacts, uncertainty, global-scale event, health crisis, calling for sophisticated communication strategies, and an external crisis event. [ABSTRACT FROM AUTHOR]