O impacto da pandemia e a estratégia do acolhimento familiar em um hospital terciário de Fortaleza-CE.

The present study is an experience report that focuses on the Social Work of a tertiary-level public hospital in Fortaleza-CE, facing the Covid-19 pandemic, in which it had to draw on a whole human arsenal, theoretical/methodological and operational to meet the users' families. The general objective was to get to know the dynamics of the actions developed by the Social Service against the Covid-19 pandemic, mainly in a space called "Family Shelter" from May to July 2020. The methodology used was bibliographical research, documentary research and direct observation. The result of this study was the importance of the role of Social Work in a highly complex unit in the face of a pandemic, and mainly to understand that the Social Worker is that professional who deals directly with the user of the Unified Health System (SUS) and their social demands based on quality service. It is concluded that, in view of the public calamity that was installed, the Social Service experienced a unique moment in the history of the SUS, with the new demands imposed by the pandemic in Ceará. With effort, new practices were created in the work processes and to give new meaning to the way of service. So, the alternative was to reframe and turn the negative experience into something positive, based on the instrumentality and policy of humanization of health. [ABSTRACT FROM AUTHOR]