Perception of Quality of Care Among Adult Patients in a University Hospital in Asunción, Paraguay.

Background: The present document constitutes a study on the perception of the quality of care among adult users in the outpatient and emergency services of a hospital located in the metropolitan area of the city of Asunción, Paraguay, during the period from November to December 2014. It is worth noting that this evaluation took place before the reform of the corresponding spaces, specifically in the emergency and outpatient services for adults. Purpose: To describe the perception of users (patients) regarding the quality of health care and identify processes that may require adjustments to improve the quality of care in the emergency and outpatient services for adults, from the perspective of users who used these services daily in the year 2014. Methods: Descriptive cross-sectional study with a quantitative approach through a CQC questionnaire. Results: 99.2 % of emergency users and 99.6 % of outpatient users would recommend the hospital's service. These data reflect the overall satisfaction of users with the services provided by this prominent national hospital, demonstrating their willingness to return on future occasions, with percentages of 99.4 % and 99.3 % in emergency and outpatient users, respectively. Conclusion: it is relevant to emphasize the high satisfaction experienced by respondents regarding the medical care received during the analyzed period. [ABSTRACT FROM AUTHOR]