Q&A: How Athenahealth moved from traditional AI to genAI and ChatGPT: Athenahealth has used AI for years, but generative AI opened up new efficiencies in processing healthcare requests and records. There were challenges, too, as Heather Lane, Athenahealth's senior architect of data science and platform engineering, explained

Athenahealth, a healthcare technology provider, has been using AI for years to improve efficiency in processing healthcare requests and records. Recently, they adopted generative AI (genAI) through OpenAI's ChatGPT platform, which has allowed them to introduce new capabilities across their product line. These capabilities include intelligent summarization of patient healthcare documents and identifying missing or incorrect information before submitting a prior authorization for care. Athenahealth has invested in educating their employees on AI and has created an AI team to explore new ways of utilizing the technology. They have also taken measures to ensure the security and privacy of their sensitive healthcare data when working with AI models. [Extracted from the article]