Q&A: Sedgwick exec lays out 'the baby steps to genAI adoption': Sedgwick, a global insurance claims administrator that receives 1.7 million documents a day, turned to generative AI to summarize multi-page claims for adjusters and to streamline operations. CDO Leah Cooper explained how Sedgwick embraced the new technology

Sedgwick, a global insurance claims administrator, has implemented generative artificial intelligence (genAI) to streamline its document summarization process. The genAI tool, called Sidekick, uses OpenAI's GPT-4 to accurately summarize multi-page claims documents. Sedgwick has successfully piloted the tool, processing over 14,000 documents and receiving overwhelmingly positive feedback. The company plans to expand the use of genAI and integrate it into their claims system to further improve efficiency and provide prescriptive recommendations to examiners. [Extracted from the article]