Annotated Bibliography: The Reference Desk: Grand Idea or Gone Down the River?

The article focuses on the evolving role of reference services in academic libraries, exploring diverse perspectives and models to determine the essential value of reference desks. Topics include the shift towards partnerships with faculty and students; the correlation between library use and Grade Point Average (GPA); the debate on the need for mediated reference services in the digital environment; and the ongoing importance of human-mediated reference services in academic libraries.