Implementación del Programa "Uno, dos, tres para afrontar el estrés" en personal administrativo de un Hospital Pediátrico de alta complejidad, estudio de caso.

Introduction: Based on the recognition of work stress in hospital workers as a psychosocial risk factor, a program to deal with stress was implemented as a preventive measure against the appearance of integral health problems in the collaborators of the hospital institution. Objective: To understand the impact of the implementation of the "One, Two, Three to deal with stress" program in prioritized collaborators of a high complexity pediatric hospital. Methodology: The program was implemented based on the PHVA cycle, through a series of stages and phases, following a qualitative methodology with a historical hermeneutic approach and a case study design. Results: It is evident, the collaborators have a critical stance towards their reality, recognizing the need and motivation to practice what they have learnt in order to improve their work dynamics. Conclusions: The program contributes to the development of actions for the strengthening of healthy environments which impact positively on the collaborator, evidencing the need to implement it in other services of the organization. [ABSTRACT FROM AUTHOR]