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Improving Formal Incivility Reporting in Ambulatory Oncology: Implementing the CIVIC Duty Program.
- Source :
-
Clinical Journal of Oncology Nursing . Dec2023, Vol. 27 Issue 6, p602-606. 5p. - Publication Year :
- 2023
-
Abstract
- The aim of this quality improvement project was to increase formal reporting of incivility events committed by patients and their visitors on an ambulatory oncology infusion unit. Evidence-based interventions of providing education, raising awareness of existing policies, receiving support from leadership, and reinforcing use of reporting system were implemented and resulted in increased formal incivility reporting. [ABSTRACT FROM AUTHOR]
- Subjects :
- *PUBLIC health laws
*VIOLENCE in the workplace
*ONCOLOGY nursing
*PILOT projects
*OFFENSIVE behavior
*SOCIAL support
*DISCRIMINATION (Sociology)
*CONTINUING education units
*CLINICS
*HUMAN services programs
*BEHAVIOR disorders
*QUALITY assurance
*HOSPITAL wards
*DECISION making
*NURSES
*VIOLENCE against medical personnel
*MANAGEMENT
*ONCOLOGY
*CORPORATE culture
Subjects
Details
- Language :
- English
- ISSN :
- 10921095
- Volume :
- 27
- Issue :
- 6
- Database :
- Academic Search Index
- Journal :
- Clinical Journal of Oncology Nursing
- Publication Type :
- Academic Journal
- Accession number :
- 173871704
- Full Text :
- https://doi.org/10.1188/23.CJON.602-606