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The role of social media marketing activities in converting existing students into university advocates.
- Source :
-
Journal of Marketing for Higher Education . Jul2023, p1-22. 22p. 2 Illustrations, 7 Charts. - Publication Year :
- 2023
-
Abstract
- This paper focuses on university social media marketing (SMM) activities and their role in converting following students into university advocates on social media. The study, which has a relationship-oriented approach, first categorizes university SMM activities into four groups: entertainment, interaction, trendiness, and customization. Then it provides the theoretical background for the research model and unveils the role of university SMM on university image, student satisfaction, student loyalty, and electronic word-of-mouth (e-WoM). Data was gathered from 1072 university students in an undergraduate program at 55 universities in Istanbul, Turkey. Structural equation modeling was used to test the model. Results indicate that a university’s SMM activities have a significant role in spreading favorable attributes of universities on social media, and university image, student satisfaction, and student loyalty foster this relationship. [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISSN :
- 08841241
- Database :
- Academic Search Index
- Journal :
- Journal of Marketing for Higher Education
- Publication Type :
- Academic Journal
- Accession number :
- 166099020
- Full Text :
- https://doi.org/10.1080/08841241.2023.2225431