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Utilisation of tele-audiology practices in Australia during the COVID-19 pandemic: Perspectives of audiology clinic owners, managers and reception staff.

Authors :
Bennett, Rebecca J.
Kelsall-Foreman, India
Barr, Caitlin
Campbell, Elissa
Coles, Tony
Paton, Mark
Vitkovic, Jessica
Source :
International Journal of Audiology. Jun2023, Vol. 62 Issue 6, p571-578. 8p. 4 Charts, 2 Graphs.
Publication Year :
2023

Abstract

To canvas the views of Australia-based hearing healthcare clinic owners/managers and reception staff regarding the utilisation, experiences and perspectives of providing tele-audiology services during the COVID-19 pandemic. A national prospective self-report survey was completed online. Data were analysed using descriptive statistics. Twenty-one clinic owners/managers (Mage 54.43 years, 15 female) and 58 reception staff (Mage 42.88 years, 49 female) from Australia-based hearing clinics. Clinic owners/managers reported an increase in use of tele-audiology services as compared to pre-COVID-19. Reception staff reported providing more advice and support to clients over the phone. Both clinic owners/managers and reception staff indicated key barriers to providing tele-audiology services to include concerns about their clients' digital and technological literacy and the perception that in-the-clinic appointments deliver better client outcomes than tele-audiology appointments. The increased utilisation of tele-audiology services observed appears to be largely influenced by COVID-19 related factors (e.g. maintaining client and staff safety and increased funding). It is therefore possible that utilisation of tele-audiology service may drop once the threat of the pandemic has subsided. Perceived barriers relating to clients' digital literacy and the effectiveness of tele-audiology services require attention to safeguard the future of tele-audiology service delivery in Australia. [ABSTRACT FROM AUTHOR]

Details

Language :
English
ISSN :
14992027
Volume :
62
Issue :
6
Database :
Academic Search Index
Journal :
International Journal of Audiology
Publication Type :
Academic Journal
Accession number :
164054180
Full Text :
https://doi.org/10.1080/14992027.2022.2056091