ANALISIS MANAJEMEN RISIKO DENGAN PELAKU YANG TIDAK MENILAI BERBAHAYA: STUDI KASUS HOTEL ATRIA SERPONG.

Risk management is one of the important aspects in business management, especially in the hospitality industry. Risk can come from a variety of sources, one of which is the behavior of perpetrators who do not assess the danger. This case study will analyze the risk management carried out by Hotel Atria Serpong related to perpetrators who do not assess danger. In this case study, Hotel Atria Serpong has clear policies and procedures related to risk management. However, when dealing with perpetrators who do not assess harm, these policies and procedures appear to be less effective. Offenders who do not assess the danger may pose a safety risk to guests and hotel employees. To solve this problem, Hotel Atria Serpong can take several actions. First, increase employee training and awareness related to identifying and handling perpetrator behavior that does not assess harm. Second, strengthen existing policies and procedures, adding specific steps to be taken when confronting perpetrators who do not assess harm. Third, improve the physical security of the hotel, for example by installing CCTV in areas that are prone to unsafe actions. In this case, Hotel Atria Serpong needs to pay attention to factors that can affect the effectiveness of the actions taken. For example, employee training and awareness should be tailored to the characteristics of hotel guests and visitors. Policies and procedures must also be adjusted to the applicable laws and regulations in Indonesia. In conclusion, effective risk management must be able to identify and deal with risks from a variety of sources, including the behavior of actors who do not assess harm. Hotel Atria Serpong can improve risk management by taking appropriate actions and paying attention to factors that can affect its effectiveness. [ABSTRACT FROM AUTHOR]