Análisis de la eficiencia de la calidad de la gestión. Caso empresa química.

The problems that affect the efficiency of the quality of the management of the soap production process in a chemical production company are determined through the development of a procedure. Tools such as document analysis, interviews, graphic analysis, Pareto diagram, Brainstorming, Cause-Effect diagram, OTIDA diagram, descriptive statistics, and quality costs are used. Theoretical methods were used: induction-deduction, historical-logical, analysis and synthesis, and hypothetical-deductive. The evaluation of management efficiency based on this procedure is 1, on a scale of 1 to 5, and a qualitative evaluation of Very bad. 76.8% of the failure costs are costs due to loss of time in the production process by towing the raw material. [ABSTRACT FROM AUTHOR]