DETERMINANTS OF CONFLICT MANAGEMENT VARIABLES WITH SPECIAL REFERENCE TO JK PAPER MILLS LTD.VISAKHAPATNAM.

Introduction: Conflict is an inevitable fact existing in any organization and it is understood as disagreement between two parties. Conflicts in simple terms may occur when severe issues arise and fury is invoked in the communication process. Conflict arises because of misunderstanding one's words or intentions. Objectives: To analyse and interpret the most preferred and rejected management styles to deal with the industrial conflict. - To explore different conflict management approaches in the study. - To study and analyse the conflict management styles adopted by the management in JK paper mills limited. Hypothesis: - The conflict variables are not varying over the classifications of the Demographic variables of the respondents. - The conflict variables are not varying over the classifications of the Employment variables of the respondents. Need: The production deficit and supply mismatch has made this industry import dependent for finished paper. The demand for paper in India is high and increasing. The supply shortfall for this industry is estimated at 20 million tonnes by 2021. The contribution of the paper industry to the GDP is high. Hence, the researcher felt the need to conduct a study on Conflict management approaches in paper industry with reference to JK Paper Limited, one of the prime organisations in the industry in Visakhapatnam. Methodology: Sample size is 544, Convenient sampling technique is employed for sample collection. To measure the conflict variables over designation, nature of work and classification of departments, ANOVA test is employed to measure its association among variables. Findings: The categorical variables are determinants of the situation in a manufacturing organisation and form a part of internal environment. Therefore, the study concludes the conflict variables determine the style of conflict management. Conclusion: The research study is confined to the employees of select JK Paper Mills Ltd only and it can be extended to other states or cities of India where paper mills industries are situated. It could be further extended to private and public sector paper mills industry of India identifying the conflict management styles adopted in these industries and the effectiveness of conflict management in these industries. [ABSTRACT FROM AUTHOR]