Características de personalidad y cuidado en el personal asistencial de una institución sanitaria de la ciudad de Pasto durante la pandemia por Covid-19.

Care has become an organizational factor that, in addition to facilitating selection processes, indicates the skills and aptitudes of health personnel. Therefore, this research article aimed to describe the characteristics of personality and care in the care staff of a health institution in the city of Pasto during the COVID-19 pandemic. The method was worked from a quantitative perspective and a cross-sectional descriptive design. The sample consisted of 164 collaborators. CUIDA was the instrument applied for the collection of information. The findings showed significant levels in the dimensions of empathy and tolerance to frustration, highlighting the differences between gender and age groups. The study concludes that some of the challenges evidenced during the pandemic made it possible to identify key preconditions for user care, which should be considered as key aspects in organizational decision-making. [ABSTRACT FROM AUTHOR]