Order Picking Systems: A Queue Model for Dimensioning the Storage Capacity, the Crew of Pickers, and the AGV Fleet.

Designing an order picking system can be very complex, as several interrelated control variables are involved. We address the sizing of the storage capacity of the picking bay, the crew of pickers, and the AGV fleet, which are the most important variables from a tactical viewpoint in a parts-to-pickers system. Although order picking is a widely explored topic in the literature, no analytical model that can simultaneously deal with these variables is currently available. To bridge this gap, we introduce a queue model for Markovian processes, which enables us to jointly optimise the aforementioned control variables. A discrete-event simulation is then used to validate our model, and we then test our proposal with real data under different operative scenarios, with the aim of assessing the usefulness of the proposal in real settings. [ABSTRACT FROM AUTHOR]