Clinical physiologists' experiences of working with people with nonepileptic attack disorder: A qualitative study.

• Participants describe working with people with nonepileptic attack disorder as stressful. • The source of stress related to confusion over professional role and tension between diagnostic responsibilities and caring. • Participants were unprepared in their training to manage emotionally laden conversations with patients. • This risks patients' needs not being met during clinical encounters. To explore the perspectives of clinical physiologists on working with patients with nonepileptic attack disorder (NEAD). Nonepileptic attack disorder is a medically unexplained symptom frequently encountered by clinical physiologists in the field of neurophysiology. Studies in healthcare professionals show that they often find patients with medically unexplained symptoms challenging, uncomfortable, and frustrating to interact with. Clinical physiologists spend a substantial amount of time with patients and are key to the assessment of the condition. It is not known how physiologists experience working with patients with NEAD. Semi-structured interviews were conducted with clinical physiologists who frequently work with these patients. Interviews were recorded, transcribed, and analyzed according to grounded theory methodology. Twelve participants including current trainees and qualified clinical physiologists working in neurophysiology were interviewed for the study. Participants described the experience of working with people with NEAD as anxiety provoking and unpredictable. The sources of this anxiety were the nature of the psychological aspects of the condition, the need to preserve professional boundaries and a lack of preparedness to manage conversations about distress or the psychological factors impacting the NEAD. There is a risk that patient care is compromised by the lack of preparation and skills training of physiologists. Physiologists need further training in counseling skills to increase tolerance to emotionally laden content in patient accounts and knowledge of suitable referral routes. [ABSTRACT FROM AUTHOR]