Performans Ölçütlerine Dayalı Bakım Yönetim Modülünün İş Süreçleri Yönetimi Yaklaşımı ile Modellenmesi.

Today, offering the best price, meeting delivery due dates and being trustworthy for quality are among competitiveness’ indicators for companies. To keep competitiveness at a high level, maintenance serves as an important support process. Maintenance activities in manufacturing and service sector, by keeping the physical capacity ready and reliable, play an important role in sustaining production, reducing cost, and keeping customers happy. Therefore, maintenance operations like management, planning and monitoring need to be carried out efficiently with the support of information technologies. In this study, design requirements are described for maintenance modules integrated in enterprise resource planning (ERP) systems as a result of the redesign of the processes that are currently carried out manually using business process management (BPM) and business process reengineering (BPR) supported by information technologies. To increase the efficiency of the maintenance activities and to facilitate monitoring, maintenance management system is designed considering system performance indicators by using the IBM Business Modeler program and business process management notation (BPMN). The proposed system will contribute to many companies primarily in manufacturing whose aim is to improve maintenance processes in the context of digitalization and integrating them into enterprise resource planning software. [ABSTRACT FROM AUTHOR]