Health and well-being in eye care practice: Negotiating with your patient's ocular health and well-being.

The article explores ways to further improve public perception of eye care professionals. It presents case scenarios highlighting the importance of asking general open questions regarding the individual's health and well-being, relating to the patient showing empathy, and establishing mutually agreed outcomes. Also discussed is the Voss and Raz model of using tactical empathy as a vehicle to develop rapport.