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User experiences, usability, and social presence of a peer-to-peer support app: survey of young adults affected by cancer.
- Source :
-
Journal of Applied Communication Research . Nov 2021, Vol. 49 Issue 5, p497-514. 18p. - Publication Year :
- 2021
-
Abstract
- Young adult (YA) cancer survivors often experience social isolation. Mobile apps facilitate peer-to-peer connections, yet little is known about their use. YA survivors (N = 181) were surveyed about a peer-to-peer cancer support app. Among those with it downloaded, 36% reported daily/weekly use. One-to-one messaging and group chat features were easy-to-use and useful, but facilitation of social presence was variable. Within group chats, 55% participated in discussions; 45% observed conversations without contributing. The app was helpful for convenient access to peer support (84%), particularly when offline social networks were inadequate (83%); some (16–25%) reported nervousness initiating connections. Qualitative feedback identified facilitators and barriers to adoption and sustained engagement. Recommendations centered on improving design and logistical factors and facilitating in-app connections. App-based peer support is promising for addressing social isolation among YA survivors. Future research should examine theory-based communication and design features to encourage meaningful engagement and longitudinal effects on psychosocial outcomes. [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISSN :
- 00909882
- Volume :
- 49
- Issue :
- 5
- Database :
- Academic Search Index
- Journal :
- Journal of Applied Communication Research
- Publication Type :
- Academic Journal
- Accession number :
- 153205522
- Full Text :
- https://doi.org/10.1080/00909882.2021.1971737