THE EMOTIONAL AND INTELLECTUAL CAPITAL OF THE PEOPLE THROUGH OPERATIONAL MODELS AND MULTIVARIATE TECHNIQUES.

This paper examines the "problem of emotions" in a person as an organizational entity. It also analyzes and contributes the constructs of Emotional Intelligence (EI), Emotional Capital (EC), Relational Capital (RC) and Intellectual Capital (IC) based on the application of the TECER scale. The TECER scale (Test of Emotional Capital and Relational Capital) was designed and applied to a sample of 892 graduates and university students, collecting cognitive, emotional and relational information. The operational models ICom2 (Intellectual Capital Model) and EIom2 (Emotional Intelligence Model) were formulated for the treatment IC and EI as well, and through a process of hypothesis contrast a set of hypotheses was validated, considering as the basis of the research the contributions obtained from the literature review and from a bibliometric and altmetric analysis. Finally, multivariate analysis techniques were applied to formulate cluster models, multidimensional scaling, principal components and discriminant analysis, which allowed improving the operational models and proposing recommendations for the improvement of the constructs. [ABSTRACT FROM AUTHOR]