Metro-North Gets Earful On Lateness.

Focuses on Walter T. Brett, manager of schedule planning at Metro-North Railroad in New York City. How Brett was deluged with telephone calls from disgruntled passengers after his number had been written on homemade signs posted at the Goldens Bridge station; Comments of Brett, who answered every call; How most of the complaints were about late and overcrowded trains; Causes of the delays and overcrowding, according to Metro-North officials.