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Web enabled expert systems using hyperlink-based inference
- Source :
-
Expert Systems with Applications . Jan2005, Vol. 28 Issue 1, p79-91. 13p. - Publication Year :
- 2005
-
Abstract
- With the proliferation of the WWW, providing more intelligent Websites has become a major concern in the e-business industry. Recently, this trend has been even more accelerated by the success of Customer Relationship Management (CRM) in terms of product recommendation, and self after service, etc. As a result, many e-companies are eager to embed Web-enabled, rule-based systems, i.e. that is, expert systems, into their Websites, and several well-known commercial tools to facilitate this are already available in the market. So far, most of those tools are based on CGI, but CGI-based systems inherently suffer from problems related to overburdening, when there are too many service demands at the same time. To overcome the limitations of the existing CGI-based expert systems, we propose a new form of Web-enabled expert system that uses a hyperlink-based inference mechanism. In terms of burden to the Web server, our approach has proven to outperform the CGI-based approach theoretically as well as empirically. For practical purposes, our approach is implemented in a software system, WeBIS, and uses a graphic rule editing methodology, Expert''s Diagram, that is incorporated into the system to facilitate rule generation and maintenance. WeBIS is now successfully operating for financial consultation on the Website of a leading financial consulting company in Korea. [Copyright &y& Elsevier]
Details
- Language :
- English
- ISSN :
- 09574174
- Volume :
- 28
- Issue :
- 1
- Database :
- Academic Search Index
- Journal :
- Expert Systems with Applications
- Publication Type :
- Academic Journal
- Accession number :
- 14958728
- Full Text :
- https://doi.org/10.1016/j.eswa.2004.08.011