Psikolojik Sözleşme İhlalinin Örgütsel Sinizm Üzerine Etkisinin İncelenmesi: Çağrı Merkezi Sektöründe Bir Araştırma.

Employees are employed in order to achieve the goals of organizations, but they work to meet their individual expectations. If organizations do not meet the expectations of employees, psychological contract breach may occur. At the same time, employees whose expectations are not met perceive that their organization is not keeping its promise and may feel anger and disappointment towards their organization. In addition, they may believe that their organization lacks integrity, and this may result in organizational cynicism This study has been carried out based on the view that psychological contract breach may lead to organizational cynicism within the framework of the aforementioned relationship. Although there are studies on the concepts of psychological contract breach and organizational cynicism in the literature, it is the originality of this study that there is no study on white-collar workers in the call center sector. The sample of the study consists of 191 white-collar employees working in call center sector in Istanbul. In this research, questionnaire technique which is a data collection method was used. At the same time, the data obtained in the study were analyzed using the quantitative analysis method in the SPSS program. According to the results of the research, psychological contract breach has a significant and positive effect on organizational cynicism. Besides, it has been observed that psychological contract breach has a significant and positive effect on the dimensions of organizational cynicism (cognitive cynicism, affective cynicism and behavioral cynicism). [ABSTRACT FROM AUTHOR]