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Click for Customer Service. Then Wish You Hadn't.

Authors :
Tedeschi, Bob
Source :
New York Times. 01/17/99, Vol. 148 Issue 51405, Section 3 p4. 0p. 1 Black and White Photograph, 1 Chart.
Publication Year :
1999

Abstract

Looks at poor on-line customer services in the United States. Reason problems occur in on-line services; Two lessons that Internet merchants learned in customer service; Rating of Sitstay GoOut Store's site; Comments from customers.

Subjects

Subjects :
*CUSTOMER services
*WEBSITES
*ONLINE information services

Details

Language :
English
ISSN :
03624331
Volume :
148
Issue :
51405
Database :
Academic Search Index
Journal :
New York Times
Publication Type :
News
Accession number :
1480887

Tools

Authors Abstract Subjects Details