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Dealing with negative reviews on physician-rating websites: An experimental test of how physicians can prevent reputational damage via effective response strategies.
- Source :
-
Social Science & Medicine . Dec2020, Vol. 266, pN.PAG-N.PAG. 1p. - Publication Year :
- 2020
-
Abstract
- • Patients are increasingly turning to physician-rating websites and write reviews. • Negative reviews can elicit reputational damage for physicians. • A web-based experiment was used to test the effectiveness of response strategies. • Physicians can prevent reputational damage by using effective response strategies. • We provide evidence-based action recommendations for physicians. [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISSN :
- 02779536
- Volume :
- 266
- Database :
- Academic Search Index
- Journal :
- Social Science & Medicine
- Publication Type :
- Academic Journal
- Accession number :
- 146952270
- Full Text :
- https://doi.org/10.1016/j.socscimed.2020.113422