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Service dissatisfaction and non-attendance in physiotherapy student-led clinics: a qualitative study.
- Source :
-
Physiotherapy Theory & Practice . Dec2020, Vol. 36 Issue 12, p1390-1398. 9p. 2 Charts. - Publication Year :
- 2020
-
Abstract
- Background and Purpose: Student-led physiotherapy clinics are a valuable means for providing education opportunities and cost-effective services to the public. Service dissatisfaction is an important construct in understanding how student-led services can maximize patient care and minimize non-attendance while maintaining effective learning environments. Design: A qualitative interview design was used with semi-structured interviews. Results: Eighteen patients from three different university student-led physiotherapy clinics were interviewed. Five themes emerged that were associated with negative perceptions of service provision: (1) inadequate communication, (2) insufficient supervision, (3) loss of autonomy, (4) time commitment, and (5) continuity of care. Conclusion: The results of this study highlight factors that service providers should consider to mitigate negative patient experiences and relevant implications of dissatisfaction including non-attendance. Ensuring transparency of patient expectations of services and enhancing patient continuity of care between physiotherapists and students are important in minimizing the potentially negative factors associated with student-led health services. [ABSTRACT FROM AUTHOR]
- Subjects :
- *MEDICAL care
*COMMITMENT (Psychology)
*COMMUNICATION
*CONTINUUM of care
*INTERVIEWING
*RESEARCH methodology
*PATIENT satisfaction
*SCHOOL environment
*QUALITATIVE research
*THEMATIC analysis
*CLINICAL supervision
*DATA analysis software
*PATIENTS' attitudes
*PHYSICAL therapy students
*DESCRIPTIVE statistics
*PATIENT autonomy
Subjects
Details
- Language :
- English
- ISSN :
- 09593985
- Volume :
- 36
- Issue :
- 12
- Database :
- Academic Search Index
- Journal :
- Physiotherapy Theory & Practice
- Publication Type :
- Academic Journal
- Accession number :
- 146906650
- Full Text :
- https://doi.org/10.1080/09593985.2019.1570576