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A Voice With Personality, Just Trying to Help.

Authors :
Hafner, Katie
Source :
New York Times. 9/9/2004, Vol. 153 Issue 52967, pG7-G7. 999p.
Publication Year :
2004

Abstract

Reports on telecommunications company Bell Canada Inc.'s use of Emily, an automated agent that answers customer service calls for the company. Features and capabilities of Emily; Cost-saving benefits of using Emily.

Subjects

Subjects :
*CUSTOMER relations
*CUSTOMER services
*TELECOMMUNICATION

Details

Language :
English
ISSN :
03624331
Volume :
153
Issue :
52967
Database :
Academic Search Index
Journal :
New York Times
Publication Type :
News
Accession number :
14578694

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Authors Abstract Subjects Details