SELECCIÓN DE PROYECTOS DE TECNOLOGÍA DE LA INFORMACIÓN EN ENTORNOS DE INDETERMINACIÓN.

Usually, organizations confront the difficultyto make thebest decision about the way to invest their recourses in different project alternatives. The organization acquires competitive advantages when their software development projects are well evaluatedand correctly selected. Selecting projects in the Information Technology field presents a challenge in many senses; some of them are, to assessintangible benefits is difficult, projectsare interdependent andorganizations imposeself-constraints. In addition, the framework to make the decision is generally uncertainwith many unknown factors. This paper aims to propose a model which integrates methods, techniques, and tools such as the Balanced Scorecard Model, Neutrosophic Analytic Hierarchy Process andZeroone linear programming. The proposed model is designed to select the best portfolio of Information Technology projects. It overcomes the challenges previously pointed out andcan be coherently incorporated in the strategic planprocessof the organization. In addition, it eases the course of experts' decision making, because it is based on Neutrosophy and hence incorporates the indeterminacy term. [ABSTRACT FROM AUTHOR]