THE ROLE OF REENGINEERING AND TQM IN IMPROVING THE QUALITY OF BUSINESS IN ORGANIZATIONS.

This paper presents the role of the application of reengineering and TQM to improve the efficiency of the company's business. In a situation when we have more competition, where there are many organizations today it is needed request for constant development and innovation. One of the possibilities presented in the paper is used. Reengineering represents a complex operation in which everything, except the final objective, is changing. Total Quality Management (TQm) is presented as the continuous satisfaction of customer needs, wants and requirements. Quality was and still is the key aspect in the process of increasing value for the final user. It is believed that reengineering and TQM represent excellent operational and functional brilliance for companies. But with these two concepts there are certain differences. [ABSTRACT FROM AUTHOR]